Fault Reporting
Accurate Diagnostics = Better, Faster ECU Remanufacturing
Providing clear and detailed fault information is one of the most important steps in the remanufacturing process. The more accurate the diagnostics, the faster we can identify the root cause, reduce turnaround times, and ensure a reliable repair.
To help us deliver the best possible results, please include the following information when sending your unit:
Fault Description
Give a clear, simple explanation of the issue as observed by you or your technician.
- What is the vehicle or system doing?
- What is it not doing that it should?
A concise description helps us quickly understand the symptoms and focus on the right areas.
When the Fault Occurs
Understanding when the issue happens is key to identifying patterns.
Please let us know if the fault appears:
- During start-up
- Only at operating temperature
- In specific gears or modes
- Under load or acceleration
- Intermittently or consistently
This information allows us to replicate real-world conditions and pinpoint the cause more efficiently.
Diagnostic Trouble Codes (DTCs)
- Include all fault codes retrieved using a diagnostic tool
- These provide a vital starting point in identifying affected systems or components
DTCs combined with live data give us a much clearer picture than codes alone.
Live (Real-Time) Data
Where possible, include relevant readings from your diagnostic equipment, such as:
- Battery and charging voltages
- Sensor values (temperature, pressure, position, speed, etc.)
- Actuator positions
- Any readings that appear abnormal or out of range
Live data helps us verify faults, confirm component behaviour, and accurately reproduce the issue during testing.
Why This Matters
Accurate and detailed diagnostics allow us to:
- Identify faults faster
- Reduce unnecessary testing
- Improve repair accuracy
- Minimise turnaround time
- Ensure long-term reliability of the ECU
If you’re unsure about any of the above, feel free to get in touch — our team is always happy to help.
Our customer portal provides secure access for customers to view and manage all their jobs in one place.
You can see both current and past work, track progress and status updates, read notes, make payments, arrange collections, and respond to messages.
The portal also allows you to submit new enquiries quickly and easily.
Click here to log in or register.
Phone: +44 (0)1246 925500
Unit 1 McGregors Way
Turnoaks Business Park
Chesterfield
S40 2WB
Please leave us a review using the link below.
